Shipping and Returns
We at Aliyana understand how important it is to receive your purchased products in the finest condition, and on time. So we use a large network of best logistic partners to deliver your products to you as early as possible.
Order and Shipping Confirmation
We will send you a confirmation email of your purchase, upon receipt of your order on our website. You can also print a copy of your order from the website after you submit the order. You will receive a shipping confirmation email after your order ships, including tracking information and tracking link. You can track your package(s) online either from Tracking Link received in the mail or by Logging in your account.
Delivery is free for all orders from India.
International shipping cost varies depending upon the Product weight, you can contact us to guide you thru the process. Please note that custom duty at the destination country will have to be paid as per actual by the customer.
Delivery time for orders is 3-8 business days, depending upon the destination of your order.
We try to ship your order as soon as possible, within 1-2 business days of order receipt. Our Business days are Monday to Friday, 8 am to 5 pm IST, except major holidays. You will receive a shipping confirmation email with the details of tracking number(s) associated with your order along with the Tracking Link. In addition you could also check the status of your order by Logging in your account.
Standard delivery time for orders is 3-8 business days, depending upon the destination of your order.
We do not require a signature for delivery. If you feel you need to require a signature please contact us.
Cash on Delivery
Cash on delivery is available on all products below INR 5000. You will recieve a confirmation call before dispatch of the order.
Shipping Errors or Damage
If you are missing an item, or you have received the damaged or wrong product, please contact us here or call us at 9859740009 as soon as possible within three business days of receiving the item to report the error or damage.
If you wish to cancel your order before it has shipped, please contact us here or call us at 9859740009. We will make our best effort to cancel if the order has not yet been processed or shipped. If the order has already shipped, you may refuse the order,the whole order amount will be refunded except associated shipping charges. Please see our Returns Policy below for more information. Company name reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in reasonable time.
Undeliverable or Refused Shipments:
In case of refused delivery, or if the shipment is undeliverable and returned back to us,the whole order amount will be refunded except associated shipping charges. No restocking fee is required. For free or discounted shipping orders, the actual shipping costs will be deducted from the refunded amount
If you are not satisfied with your purchase you could return or replace the product within 7 days of the Delivery Date.
The product should be in original condition with its original packing with all the labels and tags. You could submit your request for Replacement by sending us a whatsapp message or call at 9859720009. Used products are not accepted.
Upon receipt of Replace or Return Request, we will authorize the eligible requests and send you the details about where and how to send the product.
When we receive the product at our warehouse, we will inspect and process the replacement within 7 business days from the date of receipt of request raised.
NOTE : Product/Products can only be replaced for a similar value item.
Customized product i.e Products altered as per specific sizes are non-replaceable.
Note: If you have any questions, you could call at 9859720009, we will be glad to help you.